Frequently Asked Questions

Please read through this FAQ page which provides answers to our most frequently asked questions, before contacting us. If you don’t find the question and answer you are looking for, or if you would like to leave feedback, you can reach us by filling out the form on our Contact Us page or by emailing us at support@parachron.com. If you have a question about an order, please include the order number in your email.

SECTION 1: ABOUT PARACHRON

We design and produce high-quality, comfortable, apparel and accessories for the athleisure and activewear communities. Our products look good, feel good, and perform great for yoga, the gym, jogging, or activities on the go.

One of the most unique things about PARACHRON is that our items are produced on demand. This allows us to avoid overproduction and minimize waste and pollution. Each item is printed or embroidered, precision-cut, and hand-sewn with industrial sewing machines, to match your order. This means you receive a brand new, high quality item that was produced just for you.

No. PARACHRON apparel and accessories is sold exclusively through our e-commerce retail website, parachron.com. You will not find our items for sale anywhere except through our website.

PARACHRON does not have any physical store locations and we do not sell through any other brick and mortar retailers either. PARACHRON apparel and accessories is sold online only. Our e-commerce retail website (parachron.com) is the only place where our items can be purchased.

Our headquarters are in the USA, which is where all of our items are conceptualized and designed. Then, the designs are sent to our manufacturing facilities located in the USA, Europe, and Mexico. Items are produced and shipped from the location closest to the delivery address listed on each order. This minimizes shipping times, ensuring orders deliver as quickly as possible.

We care about our products and the people who make them. Every employee working at each of our production locations enjoys paid time off, healthcare benefits, and a safe and friendly working environment.

Absolutely! Due to the flexibility of our on-demand manufacturing process, we have been able to implement a lean business model where we only create what we have already sold. This greatly minimizes waste and is our way of promoting sustainability and environmental responsibility. In addition, we have implemented the following:

- Our sublimation inks are biodegradable

- Our manufacturing locations use LED lighting to conserve energy

- We have recycling programs for paper, plastic, and glass

- All ink waste is disposed of according to environmental regulations

- Damaged products are donated to charitable organizations

We believe there are many reasons to buy PARACHRON branded apparel and accessories, but we will list just four:

- Unique, eye-catching designs

- High-quality materials and craftsmanship

- Lean business practices that promote sustainability and concern for the environment

- Core values that put the focus on people and doing the right thing over everything else

SECTION 2: MATERIALS, SIZING & CARE

Our leggings are comprised of an 80%-82% polyester and 18%-20% spandex fabric blend and incorporate an elastic waistband. All of our fabrics are sourced from suppliers that comply with labor, environmental, and safety standards.

UPF stands for Ultraviolet Protection Factor. This is a standard of measurement used to calculate how well an item of clothing is able to protect against harmful UVA and UVB ultraviolet rays given off by the sun. Our leggings are rated 38+ UPF. This means that over 97.3% of the sun’s ultraviolet radiation is blocked by the material used in our leggings.

Yes. There is a link on every product page to open a 'SIZE GUIDE' specific to that item, unless the item is one-size-fits-all. The link is located below the 'SIZE' selector buttons and above the 'ADD TO CART' button.

Check the tag on the inside of the garment for general care instructions. We also recommend that you avoid contact with rough surfaces and Velcro fasteners for all clothing items, as these surfaces/objects can pull on the cloth fibers in the fabric and permanently damage the appearance.

SECTION 3: ORDERS

Yes. Our shopping cart utilizes an industry standard 256-bit SSL (Secure Sockets Layer) certificate. This is the same level of encryption that large banks use. SSL keeps your information secure at all times. We are certified Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant.

We accept all major credit cards and PayPal.

If an incorrect size was selected during the ordering process, contact us ASAP via our Contact Us page or via email at support@parachron.com. Make sure to include your order number. It is very important to contact us quickly! If production of the item hasn’t started yet, we can make the change. Unfortunately, if the item has already begun the printing and assembly process, we will not be able to change the size.

If you would like to cancel your order, you will need to contact us ASAP via our Contact Us page or via email at support@parachron.com. Make sure to include your order number. It is very important that you contact us quickly! We can cancel an item that has not entered the manufacturing process. However, once a product has entered the manufacturing process, we are unable to cancel that item. If more than one item is on an order, we can cancel any items not already in production.

If an incorrect delivery address was used for your order, please contact us ASAP via our Contact Us page or via email at support@parachron.com. Make sure to include your order number. It is very important to contact us quickly! If your order hasn't shipped yet, we will be able to update your delivery address without any issue. On the other hand, if the order has already shipped, you will need to contact the courier to attempt to redirect the package.

Yes. We send an email confirmation after every order is processed. If you do not find a confirmation email from PARACHRON in your inbox, there is a good chance that it has ended up in your spam/junk folder.

Tracking is available for all shipments delivered in the USA and many shipments delivered outside of the USA. Ultimately, availability of this service is dependent on the destination country and courier performing the delivery. As soon as your order has been fulfilled and provided to the courier, you will receive an email letting you know that your order is on the way. That email will also include a tracking number if there is one available.

The fastest and easiest way to track your package is to use our tool on the Track Order page. Just enter your email address and order number or tracking number and click ‘track my order’. All information that is available will be displayed.

NOTE: You will not be able to track your order until 24 to 48 hours after it has been fulfilled and processed for shipping. This is how long it usually takes for information to show up in a courier's tracking system.

If you receive an “Order not found” or “Tracking number not found” error, verify that the information was entered correctly. If the information is correct, the order is most likely still processing and has not shipped yet. This information will update once your order has processed.

SECTION 4: PROMOTIONS & DISCOUNTS

Please note the following details about the use of discount codes:

- Only one discount code can be used per order

- Discount codes have expiration dates

- Sale items may be exempt

- Some discount codes cannot be used more than once

- Some discount codes are specific to certain items and will not work with others

Yes. Please see our Influencer Program page for details.

SECTION 5: DELIVERY

Yes! We ship worldwide.

The shipping method will be available to be chosen during the checkout process. Most orders qualify for several shipping methods with various transit times and costs. These details will be listed next to each shipping method. Orders over $99 will qualify for the option of free shipping.

Every item we sell is produced on demand. This means you receive a brand new, high quality item produced just for you. This level of service takes a few extra days since we can’t just pull items from our inventory. Please allow 2-7 business days for fulfillment; the majority of items are fulfilled in 3 business days or less. Then the item ships, which adds the amount of time shown below:

- USA: 1-8 business days (depending on shipping method)

- Canada: 3-12 business days (depending on shipping method)

- Worldwide: 3-20 business days (depending on shipping method)

NOTE: The shipping method(s) that are available, based on the delivery location, will be displayed during the checkout process along with a more specific estimate of elapsed days for each option. Additional information is available on our Shipping page.

All of our items are produced on demand and some items can take a little longer to produce than others. In order to get the items to you as quickly as possible, they might be shipped separately. You may receive one item before the next, so there is no need to panic if you don't receive all of your items together. The item(s) that have not delivered yet should show up soon.

We depend on the services of couriers to make sure every item we work hard to produce arrives to our customers on time and in great condition. Unfortunately, this isn’t always the case. If your product arrives damaged, please take photos and send them to us at support@parachron.com along with your order number. If we are able to see the damage in the photos, we will arrange to have a replacement produced and sent to you quickly and free of charge!

We pride ourselves on the high quality of our products. If a defective or incorrect item made its way through our quality control process to your door, we apologize for this error! We will make every effort to rectify the issue. Please send photos of the defective or incorrect item to us at support@parachron.com and include your order number. As soon as we are able to review the photos and verify the issue, we will produce and ship you a replacement quickly and free of charge!

If your order has taken over 30 business days to arrive since being dispatched, please contact us via the Contact Us page or email us at support@parachron.com and we will look into it for you. If the courier lost your package, we will have your order resent at no charge.

Unfortunately, we have no control over which items are allowed to be imported into a country or imposed with an import fee by the local government. Therefore, the customer is responsible for checking local postal regulations. If the local government imposes an import fee, it must be paid by the customer. We apologize for the inconvenience, but PARACHRON cannot be held liable or offer a refund for items that are not accepted into a country or that are imposed with an import fee.

SECTION 6: RETURNS & EXCHANGES

You can view our full policy on our Returns & Exchanges page.

Please see our Returns & Exchanges page for information regarding which items qualify for returns and exchanges.

All returns and exchanges must be reviewed and approved by our support team. Do not send us an item prior to receiving authorization. To begin the process, submit a request to us via our Contact Us page or via email at support@parachron.com. Make sure to include your order number. Our support team will respond and work through the details with you.

If you have been approved for a refund, once your item is received and inspected, we will send you an email to notify you that we have received your returned item. Then, your refund will be processed and a credit will be applied to your credit card or original method of payment.

It can take some time for the refund process to be completed and post to your account. If the appropriate amount of time has passed and you haven’t received a refund yet, start by checking your bank account. Next, contact your credit card company or company you used for your original payment method. Finally, contact your bank. If you’ve performed all of these steps and the recommended amount of time has passed without receiving your refund, please contact us via the Contact Us page or via email at support@parachron.com.

SECTION 7: TECHNICAL

Click the login button and then click the ‘Create account’ link. Follow the prompts to create your account.

Click the login button and then click the 'Forgot password?' link. You will be prompted for your email address and then you will receive an email with instructions on how to reset your password.

Log into your account using your old email address and click on 'edit email address/password' under ‘My Info’. Once you have made your changes, click ‘continue’ to save.

Click the 'Unsubscribe' link at the bottom of one of our emailed newsletters to unsubscribe.