FAQ

Before contacting us, please read through this FAQ page which provides answers to our most frequently asked questions. If you don’t find the question and answer you are looking for, or if you would like to leave us feedback, you can reach us by filling out the form on our Contact Us page or by emailing us at support@parachron.com. If you have a question about an order, please include the order number in your email.

TABLE OF CONTENTS

1. ABOUT PARACHRON

1.1. What products do you sell?
1.2. What sets PARACHRON apart from other clothing brands?
1.3. Are your items sold through Amazon or any other online retailers?
1.4. Do you have a store location near me?
1.5. Where are your items made?
1.6. What are the working conditions for employees at your manufacturing locations?
1.7. Is PARACHRON an environmentally conscious company?
1.8. Why should I buy your product or support the PARACHRON brand?

2. MATERIALS, SIZING & CARE

2.1. What material are your leggings made from?
2.2. What does the material UPF rating stand for?
2.3. Do you have a size guide for your items?
2.4. Are there special care instructions?

3. ORDERS

3.1. Is ordering online secure?
3.2. What payment options are available?
3.3. Can I change the size of an item I have ordered?
3.4. Can I cancel my order?
3.5. Can I change the delivery address for an order?
3.6. Will I receive a confirmation email after I place my order?
3.7. How do I track my order?
3.8. Why am I receiving an “Order not found” or “Tracking number not found” error while tracking my order?

4. PROMOTIONS & DISCOUNTS

4.1. Why isn’t my discount code working?
4.2. Do you work with social media influencers to promote your products?

5. DELIVERY

5.1. Do you offer international shipping?
5.2. How much do you charge for shipping?
5.3. When will my order arrive?
5.4. What should I do if my package(s) arrived and one or more item was missing?
5.5. What should I do if my item was damaged during shipping?
5.6. What if my item arrives with a defect or is the incorrect item?
5.7. What if my order gets lost in transit?
5.8. What if customs charges me for importing your product?

6. RETURNS & EXCHANGES

6.1. What is your policy for returns and exchanges?
6.2. What items qualify for return or exchange?
6.3. How do I initiate a return or exchange?
6.4. When will I receive my refund?
6.5. What if my refund is late?

7. TECHNICAL

7.1. How do I create a user account?
7.2. What should I do if I’ve forgotten my password?
7.3. How do I change my email address?
7.4. How do I unsubscribe from your newsletter?

 

1. ABOUT PARACHRON

1.1. What products do you sell?

We design and produce high-quality, comfortable, apparel and accessories for the athleisure and activewear communities. Our products look good, feel good, and perform great for yoga, the gym, jogging, or activities on the go.

1.2. What sets PARACHRON apart from other clothing brands?

One of the most unique things about PARACHRON is that our items are produced on demand. This allows us to avoid overproduction and minimize waste and pollution. Each item is printed or embroidered, precision-cut, and hand-sewn with industrial sewing machines, to match your order. This means you receive a brand new, high quality item that was produced just for you.

1.3. Are your items sold through Amazon or any other online retailers?

No. PARACHRON apparel and accessories is sold exclusively through our e-commerce retail website, parachron.com. You will not find our items for sale anywhere except through our website.

1.4. Do you have a store location near me?

PARACHRON does not have any physical store locations and we do not sell through any other brick and mortar retailers either. PARACHRON apparel and accessories is sold online only. Our e-commerce retail website (parachron.com) is the only place where our items can be purchased.

1.5. Where are your items made?

Our headquarters are in the USA, which is where all of our items are conceptualized and designed. Then, the designs are sent to our manufacturing facilities located in the USA, Europe, and Mexico. Items are produced and shipped from the location closest to the delivery address listed on each order. This minimizes shipping times, ensuring orders deliver as quickly as possible.

1.6. What are the working conditions for employees at your manufacturing locations?

We care about our products and the people who make them. Every employee working at each of our production locations enjoys paid time off, healthcare benefits, and a safe and friendly working environment.

1.7. Is PARACHRON an environmentally conscious company?

Absolutely! Due to the flexibility of our on-demand manufacturing process, we have been able to implement a lean business model where we only create what we have already sold. This greatly minimizes waste and is our way of promoting sustainability and environmental responsibility.

In addition, we have implemented the following:

  • Our sublimation inks are biodegradable
  • Our manufacturing locations use LED lighting to conserve energy
  • We have recycling programs for paper, plastic, and glass
  • All ink waste is disposed of according to environmental regulations
  • Damaged products are donated to charitable organizations

1.8. Why should I buy your products or support the PARACHRON brand?

We believe there are many reasons to buy PARACHRON branded apparel and accessories, but we will list just four:

  • Unique, eye-catching designs
  • High-quality materials and craftsmanship
  • Lean business practices that promote sustainability and concern for the environment
  • Core values that put the focus on people and doing the right thing over everything else

 

2. MATERIALS, SIZING & CARE

2.1. What materials are your leggings made from?

Our leggings are comprised of an 80%-82% polyester and 18%-20% spandex fabric blend and incorporate an elastic waistband. All of our fabrics are sourced from suppliers that comply with labor, environmental, and safety standards.

2.2. What does the material UPF rating stand for?

UPF stands for Ultraviolet Protection Factor. This is a standard of measurement used to calculate how well an item of clothing is able to protect against harmful UVA and UVB ultraviolet rays given off by the sun. Our leggings are rated 38+ UPF. This means that over 97.3% of the sun’s ultraviolet radiation is blocked by the material used in our leggings.

2.3. Do you have a size guide for your items?

Yes. There is a link on every product page to open a 'SIZE GUIDE' specific to that item. The link is located below the 'size' selector buttons and above the 'add to cart' button.

2.4. Are there special care instructions?

Check the tag on the inside of the garment for general care instructions. We also recommend that you avoid contact with rough surfaces and Velcro fasteners for all clothing items, as these surfaces/objects can pull on the cloth fibers in the fabric and permanently damage the appearance.

 

3. ORDERS

3.1. Is ordering online secure?

Yes. Our shopping cart utilizes an industry standard 256-bit SSL (Secure Sockets Layer) certificate. This is the same level of encryption that large banks use. SSL keeps your information secure at all times. We are certified Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant.

SSL Secured and PCI DSS Compliant

3.2. What payment options are available?

We accept all major credit cards and PayPal.

3.3. Can I change the size of an item I have ordered?

If an incorrect size was selected during the ordering process, contact us ASAP via our Contact Us page or via email at support@parachron.com. Make sure to include your order number. It is very important to contact us quickly! If production of the item hasn’t started yet, we can make the change. Unfortunately, if the item has already begun the printing and assembly process, we will not be able to change the size.

3.4. Can I cancel my order?

If you would like to cancel your order, you will need to contact us ASAP via our Contact Us page or via email at support@parachron.com. Make sure to include your order number. It is very important that you contact us quickly! We can cancel an item that has not entered the manufacturing process. However, once a product has entered the manufacturing process, we are unable to cancel that item. If more than one item is on an order, we can cancel any items not already in production.

3.5. Can I change the delivery address for an order?

If an incorrect delivery address was used for your order, please contact us ASAP via our Contact Us page or via email at support@parachron.com. Make sure to include your order number. It is very important to contact us quickly! If your order hasn't shipped yet, we will be able to update your delivery address without any issue. On the other hand, if the order has already shipped, you will need to contact the courier to attempt to redirect the package.

3.6. Will I receive a confirmation email after I place my order?

Yes. We send an email confirmation after every order is processed. If you do not find a confirmation email from PARACHRON in your inbox, there is a good chance that it has ended up in your spam/junk folder.

3.7. How do I track my order?

Tracking is available for all shipments delivered in the USA and many shipments delivered outside of the USA. Ultimately, availability of this service is dependent on the destination country and courier performing the delivery. As soon as your order has been fulfilled and provided to the courier, you will receive an email letting you know that your order is on the way. That email will also include a tracking number if there is one available.

The fastest and easiest way to track your package is to use our tool on the Track Order page. Just enter your email address and order number or tracking number and click ‘track my order’. All information that is available will be displayed.

NOTE: You will not be able to track your order until 24 to 48 hours after it has been fulfilled and processed for shipping. This is how long it usually takes for information to show up in a courier's tracking system.

3.8. Why am I receiving an “Order not found” or “Tracking number not found” error while tracking my order?

If you receive an “Order not found” or “Tracking number not found” error, verify that the information was entered correctly. If the information is correct, the order is most likely still processing and has not shipped yet. This information will update once your order has processed.

 

4. PROMOTIONS & DISCOUNTS

4.1. Why isn’t my discount code working?

Please note the following details about the use of discount codes:

  • Only one discount code can be used per order 
  • Discount codes have expiration dates 
  • Sale items may be exempt 
  • Some discount codes cannot be used more than once 
  • Some discount codes are specific to certain items and will not work with others

4.2. Do you work with social media influencers to promote your products?

Yes. Please see our Influencer Program page for details.

 

5. DELIVERY

5.1. Do you offer international shipping?

Yes! We ship worldwide.

5.2. How much do you charge for shipping?

The shipping method will be available to be chosen during the checkout process. Most orders qualify for several shipping methods with various transit times and costs. These details will be listed next to each shipping method. Orders over $99 will qualify for the option of free shipping.

5.3. When will my order arrive?

Every item we sell is produced on demand. This means you receive a brand new, high quality item that was produced just for you. This level of service takes a few extra days since we can’t just pull items from our inventory. Please allow 2-7 business days for fulfillment; the majority of items are fulfilled in 3 business days or less. Then the item will ship, which adds the amount of time shown below: 

Destination

Estimated Shipping Time

USA

1-8 business days (depends on shipping method selected during checkout)

Canada

3-12 business days (depends on shipping method selected during checkout)

Worldwide

3-20 business days (depends on shipping method selected during checkout)

 

5.4. What should I do if my package(s) arrived and one or more item was missing?

All of our items are produced on demand and some items can take a little longer to produce than others. In order to get the items to you as quickly as possible, they might be shipped separately. You may receive one item before the next, so there is no need to panic if you don't receive all of your items together. The item(s) that have not delivered yet should show up soon.

5.5. What should I do if my item was damaged during shipping?

We depend on the services of couriers to make sure every item we work hard to produce arrives to our customers on time and in great condition. Unfortunately, this isn’t always the case. If your product arrives damaged, please take photos and send them to us at support@parachron.com along with your order number. If we are able to see the damage in the photos, we will arrange to have a replacement produced and sent to you quickly and free of charge!

5.6. What if my item arrives with a defect or is the incorrect item?

We pride ourselves on the high quality of our products. If a defective or incorrect item made its way through our quality control process to your door, we apologize for this error! We will make every effort to rectify the issue. Please send photos of the defective or incorrect item to us at support@parachron.com and include your order number. As soon as we are able to review the photos and verify the issue, we will produce and ship you a replacement quickly and free of charge!

5.7. What if my order gets lost in transit?

If your order has taken over 30 business days to arrive since being dispatched, please contact us via the Contact Us page or email us at support@parachron.com and we will look into it for you. If the courier lost your package, we will have your order resent at no charge.

5.8. What if customs charges me for importing your product?

Unfortunately, we have no control over which items are allowed to be imported into a country or imposed with an import fee by the local government. Therefore, the customer is responsible for checking local postal regulations. If the local government imposes an import fee, it must be paid by the customer. We apologize for the inconvenience, but PARACHRON cannot be held liable or offer a refund for items that are not accepted into a country or that are imposed with an import fee.

 

6. RETURNS & EXCHANGES

6.1. What is your policy for returns and exchanges?

You can view our full policy on our Returns & Exchanges page.

6.2. What items qualify for return or exchange?

An item can qualify to be returned or exchanged under the following conditions:

Condition Qualifies for
Different size needed Exchange Only
Incorrect item sent Return or Exchange
Item arrived damaged or defective Return or Exchange

We are unable to accept returns or exchanges due to buyer's remorse. This is because our items are printed, cut, and sewn on demand to match your order.

Additionally, all of the following conditions must be met:

  • The return/exchange process must be initiated by the customer within 7 days of receiving the order
  • The item must be returned within 30 days of receiving the order
  • The item must be in the original condition and unaltered in any way
  • The item must be free of odors and stains
  • The item must be unworn and unwashed
  • The item must have the original stickers/tags still attached and be in the original packaging
  • The item must not have been marked for 'final sale'

    6.3. How do I initiate a return or exchange?

    All returns and exchanges must be reviewed and approved by our support team. Do not send us an item prior to receiving authorization. To begin the process, submit a request to us via our Contact Us page or via email at support@parachron.com. Make sure to include your order number. Our support team will respond and work through the details with you.

    6.4. When will I receive my refund?

    If you have been approved for a refund, once your item is received and inspected, we will send you an email to notify you that we have received your returned item. Then, your refund will be processed and a credit will be applied to your credit card or original method of payment.

    6.5. What if my refund is late?

    It can take some time for the refund process to be completed and post to your account. If the appropriate amount of time has passed and you haven’t received a refund yet, start by checking your bank account. Next, contact your credit card company or company you used for your original payment method. Finally, contact your bank. If you’ve performed all of these steps and the recommended amount of time has passed without receiving your refund, please contact us via the Contact Us page or via email at support@parachron.com.

     

    7. TECHNICAL

    7.1. How do I create a user account?

    Click the login button and then click the ‘Create account’ link. Follow the prompts to create your account.

    7.2. What should I do if I’ve forgotten my password?

    Click the login button and then click the 'Forgot password?' link. You will be prompted for your email address and then you will receive an email with instructions on how to reset your password.

    7.3. How do I change my email address?

    Log into your account using your old email address and click on 'edit email address/password' under ‘My Info’. Once you have made your changes, click ‘continue’ to save.

    7.4. How do I unsubscribe from your newsletter?

    Click the 'Unsubscribe' link at the bottom of one of our emailed newsletters to unsubscribe.