An item can qualify to be returned or exchanged under the following conditions:
- Different size needed - Qualifies for exchange only
- Incorrect item sent - Qualifies for return or exchange
- Item arrived damaged or defective - Qualifies for return or exchange
We are unable to accept returns or exchanges due to buyer's remorse. This is because our items are printed, cut, and sewn on demand to match your order.
Additionally, all of the following conditions must be met:
- The return/exchange process must be initiated by the customer within 7 days of receiving the order
- The item must be returned within 30 days of receiving the order
- The item must be in the original condition and unaltered in any way
- The item must be free of odors and stains
- The item must be unworn and unwashed
- The item must have the original stickers/tags still attached and be in the original packaging
- The item must not have been marked for 'final sale'
Process for Approval
All returns and exchanges must be reviewed and approved by our support team. Do not send us an item prior to receiving authorization. To begin the process, submit a request to us via our Contact Us page or via email at firstname.lastname@example.org. Make sure to include your order number and brief description of the reason for return or exchange. Our support team will respond and work through the details with you.
If you are approved for a refund, once your item is received and inspected, we will send you an email to notify you that we have received your returned item. Then, your refund will be processed and a credit will be applied to your credit card or original method of payment.
If you are making a return because we sent you the wrong item or because the item arrived damaged or defective, you will not have to pay to return the item and, in some cases, we may not have you return the item at all. However, if you need a different size, you will have to return the item at your own cost. If this is the case, the return address will be communicated by the support team.
If PARACHRON is covering the cost to return your item, we will send you a prepaid return label. If you are returning a package at your own cost, you can use the courier of your choice. Shipping costs are non-refundable.
Shipping times for exchanged items are typically similar to the amount of time it took for the original order to arrive, although this will depend on the courier.